Frequently Asked Questions

1. What type of jewelry and accessories do you sell?

We offer a mix of sparkly, trendy jewelry and cute headwear designed for young shoppers who love stylish looks at affordable prices.

 

2. What materials are used in your jewelry?

We have two main product lines:

- S925 Sterling Silver Collection — hypoallergenic, durable, and perfect for sensitive skin.

- Fashion Jewelry Line — high-quality alloys, rhinestones, simulated crystals, and protective plating for shine and comfort.

 

3. Are your products safe for sensitive skin?

Our S925 silver line is ideal for sensitive skin.

Fashion jewelry is generally comfortable for everyday wear, but if you have very sensitive ears, we recommend choosing items labeled hypoallergenic.

 

4. Where do your products ship from?

We work with reliable fulfillment partners in China to offer a wide variety of trending designs at friendly prices.

 

5. How long does shipping take?

Standard shipping usually takes:

- 7–14 days to Australia

- 10–20 days to most other countries

Times may vary during peak seasons.

 

6. Will I receive tracking for my order?

Yes. Every package includes a trackable shipping number.

Tracking details are emailed automatically once your order ships.

 

7. Does the product look like the photos?

Absolutely — all photos are taken directly from product samples.

Colours may vary slightly due to lighting and screen displays, but the style, shine, and design match what you see.

 

8. Can I return or exchange an item?

We accept returns or exchanges if:

- The item arrives damaged,

- The item received is incorrect,

- Or there is a quality issue.

For any concerns, simply contact us with a photo and your order number.

 

9. My order arrived damaged. What should I do?

Send us a quick message with photos, and we’ll solve it with a replacement or refund, depending on the situation.

 

10. Do you restock sold-out items?

Yes! Popular styles are restocked frequently, usually within 1–3 weeks.

 

11. Are your products suitable for gifting?

Yes — our jewelry and accessories make perfect, affordable gifts.

 

12. Why are your prices so affordable?

We partner directly with overseas manufacturers and skip traditional retail markups.

This allows us to offer trendy, sparkly accessories at the best possible price.

 

13. Can I cancel or change my order?

Orders are processed quickly, so changes may not always be possible once the order is being prepared.

If you need help, please contact us as soon as possible and we will check the order status for you.